Burning updates:Chandigarh

The state government stopped the process of personally filling forms and making deposits in service centers

Unannounced visit to the Service Center of SAS Nagar by the Administrative Reforms Minister

Bringing further reforms in the direction of providing smooth and easy services to the citizens, the state government under the leadership of Chief Minister Bhagwant Mann today took an important decision by stopping the process of filling and depositing the application form personally in the service centers.

Today Minister for Administrative Reforms Gurmeet Singh Meet Hare paid a surprise visit to the Seva Kendra located at District Administrative Complex, SAS Nagar and reviewed the functioning of the Seva Kendra and interacted with the citizens to learn about the problems faced by them.
The Administration Minister asked the Service Operator (M/s DSSPL) to enhance the quality of service delivery and ensure that hassle free services are provided to every citizen on a priority basis. Apart from this, the Cabinet Minister also launched a new concept called Formless Services by starting 6 services in Phase-1.

Giving more information about the new initiative, Meet Hare said that in this reform, citizens can now access various services such as income certificate, rural area certificate, addition of name in birth certificate, income and asset certificate, genera cast without physically filling the form. Certificates and Senior Citizens can get Identity Card etc.

To avail these services, the citizen has to go to the service center only with original proof of identity and proof of address (already notified by the Punjab government) along with the service related documents like self declaration form.

Based on the citizen’s documents, the service center operator will apply for the service by filling the online form and getting the citizen’s signature on the system generated form.

Under the above reform, 4 steps (i.e. form taking, form filling, document photocopy attachment and verification of form) will be removed to avail the services which will reduce the number from 7 steps to 3 steps. More services will be included in the form of formless services under subsequent specifications.
With the introduction of formless services and the acceptance of digitally signed certificates on mobile phones, the time taken to fill the application form or create a file, as well as the time it takes for citizens to get the certificate, will be reduced.

The Cabinet Minister also interacted with the citizens who have lost their mobile phones/SMS. Received certificates through Recently, the Minister of Administrative Reforms announced the removal of holograms and physical signatures, in which a notification was issued by the Department of Administrative Reforms. It has been implemented across the state. Citizens expressed their satisfaction and happiness on receiving certificates on mobile phones.

On this occasion, besides others, Director of Administrative Reforms Department, Girish Dayalan, Deputy Commissioner Amit Talwar, A.D.C. Amaninder Kaur Brar, SDM Mohali Sarabjit Kaur, Kuldeep Singh, Diljit Singh and Amandeep Singh were present